Reviews
Discover What Our Customers Say About Us
On our reviews page, we provide you with a window into the experiences and satisfaction of our customers. The feedback we receive is crucial to us, as it not only reflects the quality of our work but also helps us to continuously improve our services. We are committed to ensuring the best possible experience for our customers, and this page serves as a testament to that commitment. Here, you’ll find insights into the real-life impact of our HVAC services across Southeast Houston.
The Importance of Customer Feedback
At Brown Air Conditioning & Heating, we value transparency and honesty. The feedback from our customers plays a vital role in every aspect of our business. It not only informs potential clients about the quality of our service but also provides us with invaluable information on how we can hone our skills, improve our service offerings, and better meet our customers’ needs. Our dedication to customer satisfaction is unwavering, and the reviews we receive are a cornerstone of that dedication.
Outstanding service. Very personable service personnel. Knowledgeable about every aspect of the installation and repairs. These folks, Matt especially, were outstanding ambassadors for your company.
Brown AC / Heating always delivers a fair assessment and tries their very best to get all repairs done same day or next if a part is needed. We have been customers of Brown AC/Heating for over 6 years now with multiple homes. The latest service call was for our home on Galveston Island that our management company sent a tech to look at the heater. The tech that was originally sent out by the the mgnt company sent an "estimate" of 750 + tax - implying that it would be more to us once they were actually in there. We called Brown AC/Heating on our own knowing the trust we have in them. Brown came out did an inspection and named one item out of the several on the other persons explanation. The total cost for service, part and install was under $300. It is worth waiting for the right provider! Thank you to the team of Brown AC/Heating for always operating with integrity and being customer centric.
Positive
Professionalism
Services
Heating system repair, A/C system repair, Install thermostat, Repair HVAC, Heating system maintenance
Brown Heating & Air came out to our property to fix our furnace through our warranty service soon after we initiated our warranty service. Unfortunately, our warranty service did not cover the repairs that needed to be done, so we had an option to utilize brown for the repair.There was a bit of a delay and confusion with getting the quote approved and scheduling the service as the emails automatically went to our spam folder, but once everything was figured out and the service was scheduled, they were able to repair the water heater quickly and it’s up and running now.
Fast, knowledgeable and friendly. Very professional. And they communicated! There was a small delay getting the part and they let us know. From start to finish the AC problem was solved in less than 24 hours. 🙂
Brown Air Conditioning and heating responded to my call the next business day and sent a repairman out the next day after that. Chris is pleasant and thorough. He found the problem and ordered a piece of replacement equipment. But returned later that day after thinking of a better and faster repair he could do by replacing the old thermostat. He could have charged to replace both pieces and I would not have known better. He showed true integrity and represented his business well. He also suggested some maintenance that I could do to help the unit work better (change filters more frequently) and explained why it would help the machine. I appreciate honest and capable people.
Learning from Our Customer’s Experiences
We believe in learning from the experiences of our customers. Each review is an opportunity for us to celebrate our successes and identify areas for improvement. Whether it’s a commendation for a job well done or constructive feedback on how we can enhance our services, every piece of feedback is valuable. We aim to build long-term relationships with our clients, and understanding their experiences through their reviews is essential in achieving this goal.
A Source of Trust and Confidence
For potential customers, the reviews page offers a source of trust and confidence in our services. It showcases the experiences of real people who have engaged with our company and provides an unbiased view of what new clients can expect. We understand the importance of trust when selecting an HVAC service provider, and through our reviews, we hope to demonstrate our commitment to reliability, professionalism, and quality work.
We welcome you to explore our reviews page to get a clearer understanding of our company’s impact on the comfort and satisfaction of our customers. At Brown Air Conditioning & Heating, we’re proud of the work we do and the positive feedback we receive from those we serve. As we continue to deliver exceptional HVAC services across Southeast Houston, we look forward to the opportunity to exceed your expectations and possibly feature your positive experience on our reviews page in the future.